Complacency is a known problem and must be clearly recognized as a causal factor in killing sales and business success. It can kill entire organizations. Complacency makes people fear the unknown, mistrust the untried, and abhor the new; especially the new. In the face of complacency, Business Owners and employees resist change.

After months of driving the project team, have you ever been ready for customer acceptance and heard the phrase, "This wasn't exactly what we wanted". Or has the new system been uninstalled in six months after implementation due to poor adoption. Learn how to prevent these tragedies ahead of time by closing the value creation gap!

Billions of dollars are lost each year in U.S. organizations due to a lack of employee engagement. There are hundreds of books and articles about leadership and organizational change, but most don't take into account the needs of the whole organization. This article introduces the philosophy and framework of new organization development framework I created called Strategic North. Strategic North is a holistic approach and framework that creates natural organizational alignment, and improves employee engagement.

Constructive damage to the status quo is essential if we want our merger, acquisition, restructure, or even our innovation or customer service drive to take hold. We can't afford to play at the margins. Your business becomes the change program.